Return Policy

At American Cosmetics, we prioritize authenticity and customer satisfaction. Because we offer 100% genuine and imported skincare, cosmetics, and beauty products, we adhere to strict hygiene and quality assurance standards.

Please read our Return & Refund Policy carefully before making a purchase on www.americancosbd.com.

1. Delivery Inspection (Crucial Step)

We strongly advise customers to inspect the exterior parcel and verify the contents in the presence of the delivery agent before making payment or signing the delivery receipt.

If the parcel shows visible signs of severe tampering, damage, or leakage upon arrival, you have the right to refuse the parcel immediately and notify our customer service.

2. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

Damaged or Broken Item: The product arrived physically damaged, leaked, or broken during transit.

Incorrect Product Delivered: You received an item that differs from your confirmed order (e.g., incorrect brand, variation, shade, or size).

Missing Items: Any product listed on your verified invoice is absent from the delivered parcel.

3. Return Conditions & Criteria

To be approved for a return or replacement, the product must meet all of the following requirements:

Notification Window: The issue must be reported within 24 hours of receiving the package.

Condition: The item must remain completely unused, unopened, unswatched, and in its original condition.

Packaging: All original retail packaging, protective plastic wraps, tamper-evident seals, stickers, tags, barcodes, and included accessories must be fully intact.

Proof of Issue: Clear photos or an unboxing video showing the damaged or incorrect item along with the parcel shipping label must be provided.

4. Non-Returnable & Non-Refundable Items

Due to health, personal hygiene, and international cosmetic safety regulations, the following items are strictly non-returnable and non-refundable:

Any product where the outer box, shrink-wrap, or hygiene seal has been opened, broken, or tampered with.

Used, swatched, or tested cosmetics (e.g., lipsticks, foundations, serums, mascaras, creams).

Products purchased during clearance, flash sales, or promotional discount campaigns (unless delivered damaged or incorrect).

Adverse skin reactions or allergies (cosmetic reactions depend on individual skin types; we strongly advise checking ingredient lists and doing a patch test before regular use).

Claims submitted after the 24-hour delivery window.

5. Return Process (Step-by-Step)

Contact Support: Reach out to our customer care team within 24 hours via phone at 01714-669945 or email at Customercare@americancosbd.com.

Submit Evidence: Share your Order ID, phone number, and clear photos/videos of the package and affected item.

Verification: Our team will review the claim within 24 to 48 hours.

Item Pickup / Drop-off: Once approved, we will arrange a courier pickup for the item or guide you on sending it back to our office.

6. Replacement & Refund Timeline

Replacement: If an eligible replacement is in stock, it will be dispatched within 2 to 4 business days after we receive and inspect the returned item.

Refund (if replacement is unavailable):

Cash on Delivery (COD): Refunds are processed via bKash, Nagad, or bank transfer within 5 to 7 business days after return verification.

Digital / Card Payments: Refunds will be credited back to the original payment method within 7 to 10 working days (subject to bank/gateway processing times).

Note: Original shipping charges are non-refundable unless the return is due to our error (wrong item sent or damaged product).

Contact Information

For all return, exchange, or refund queries, contact our official support desk:

Brand Name: American Cosmetics

Office Address: 10/7, Eastern Plaza Commercial Complex, Hatirpool, Dhaka, Bangladesh

Hotline / Helpline: 01714-669945

Official Website: www.americancosbd.com

Customer Support Email: Customercare@americancosbd.com